Volvo Car South Africa (VCSA) recently hosted its annual Dealer of the Year Awards where the VCSA dealer network was honored for its 2017 achievements.
The 2017 VCSA Dealer of the Year awards saw Tom Campher Volvo Cars Johannesburg walk away with the awards for both ‘Aftersales Dealer of the Year’, as well as ‘Overall Dealer of the Year’. It’s worth noting that this is the second year in a row that Tom Campher Volvo Cars Johannesburg has been named ‘Overall Dealer of the Year’, and it’s the seventh time in under 15 years that they have won this prestigious award, which is an impressive accomplishment.
Volvo Cars East London was named ‘Sales Dealer of the Year’, whilst Auto Baltic Nelspruit received the ‘Most Improved Dealer of the Year’ award.
Says Greg Maruszewski, VCSA Managing Director: “These awards are well-deserved and we’re proud to see our dealer network raising the bar higher each year. Ever-increasing standards across the entire network show that our implementation of enhanced customer care programmes, service targets, and sales incentives are effective. Congratulations to the winners – you deserve this recognition for your outstanding performance and dedication to keep improving the level of service in all aspects of the Volvo ownership experience.”
2017 Volvo Car South Africa Dealer of the Year
Each of the Dealer of the Year awards are calculated using various criteria relevant to the category, including year-on-year results, sales achievements, accessory penetration and Customer Experience Management (CEM) scores.
Most Improved Dealer of the Year 2017
Auto Baltic Nelspruit
Sales Dealer of the Year 2017
Volvo Cars East London
Aftersales Dealer of the Year 2017
Tom Campher Volvo Cars Johannesburg
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